Home / Refund and Returns Policy
This Refund & Returns Policy applies to all orders placed with Cubik Ceylon (Pvt) Ltd by our industrial/manufacturing clients, and covers the supply of food-grade raw materials and ingredients. It does not apply to consumer retail purchases.
By placing an order, you agree to this Policy.
Returns, exchanges or refunds are accepted only under the following conditions:
Goods must be received and inspected within 3 calendar days of delivery.
The product must be unused, unopened, and in the original packaging, unless the claim is for damage, defect or incorrect supply.
Products must be those supplied by us and match the order number and delivery reference.
You must provide valid proof of purchase (invoice or order confirmation) and photographic evidence of any damage or discrepancy.
Custom-made, special-order, tailor-blended or pre-packaged ingredients may be non-returnable (unless there is a manufacturer defect or supply error on our part).
The following conditions apply:
Products that have been opened, used, or tampered with.
Products supplied as per custom specification or a client’s exact requirement, unless defective or incorrect.
Products returned after the 3-day inspection window.
Shipping, freight, or logistics charges incurred by the client.
Refunds do not include duties, taxes or import charges if applicable.
If you believe your order is eligible for return, exchange or refund, follow these steps:
Contact our Sales or Customer Service team at:
Email: sales@cubikceylon.com
Phone: +94 77 863 7173 / +94 70 207 3938
Provide: Order number, product code, delivery date, description of issue, photographic evidence.
We will review your claim and issue a Return Authorization (RA) if approved.
Once authorised, you must return the goods to our nominated address within 7 calendar days unless otherwise agreed.
Upon receipt and inspection, we will notify you of the outcome (replacement, credit note or refund).
Refunds (if approved) will be processed within up to 14 business days via your original payment method.
If the return is due to our error (wrong item shipped, defective, incorrect specification), we will cover return shipping and no restocking fee applies.
If the return is due to client error (ordering the wrong item, changed mind, or specification change) we reserve the right to apply a restocking fee of up to 20% of the product value and the client will bear the return shipping cost.
All shipping, freight, duties or taxes incurred in the process remain the client’s responsibility when applicable.
Refunds will be made via the original payment method used for purchase.
Credit notes may be offered at our discretion if a full refund is not possible.
The refund amount will be the product value less any applicable restocking/shipping fees.
We aim to complete the process within 14 business days of approval and return arrival.
If you receive goods that are damaged, defective, or incorrectly supplied, you must report the issue within 3 calendar days of delivery.
Provide photographs of the packaging, the product, and the delivery docket.
We will arrange for replacement or refund free of charge where the issue is confirmed.
Orders may be modified or cancelled only if they have not yet been processed or shipped.
Cancellation charges may apply if materials have already been ordered or dispatched.
Custom or special-order items cannot be cancelled or returned once production has begun.
This Policy and any disputes arising from it are governed by the laws of Sri Lanka. Any dispute shall be submitted to the courts in Sri Lanka unless otherwise mutually agreed in writing.
We reserve the right to amend this Policy at any time. The latest version will be posted on our website with an updated Effective Date. Your continued business with us after changes indicates your acceptance of the updated Policy.
For any questions or to submit a return request:
Cubik Ceylon (Pvt) Ltd
Address: 136, Lokilangamuwa, Kotugoda, Sri Lanka – 11390
Email: info@cubikceylon.com | sales@cubikceylon.com
Phone: +94 77 863 7173 / +94 70 207 39388
